Every painting, commission, and print order is handled with as much care and clarity as possible.  My goal is for you to be overjoyed with your purchase!  Please read below to see how we can help you.

Original Art:

All sales are final. No revisions will be made to paintings once purchased.

Fine-art Reproduction Prints (Giclees):

All sales are final because every print is made to order. I do not carry any stock.

We do not offer refunds, however, if your prints meet the "Exchange Requirements" you can exchange a fine-art print for another print or for store credit within 7 calendar days from the date of delivery. If the period of 7 days has lapsed since the delivery, we can't, unfortunately, offer you an exchange or store credit. Buyer is responsible for all shipping charges associated with an exchange, paying any difference in price, and will be charged a 10% restocking fee based on the price of the original print(s) being exchanged. fine-art print orders can only be cancelled if the print has not been printed yet, as all orders are "made to order". Prints are sometimes printed immediately so there is no guarantee you will be able to cancel your print order. Due to costs associated with every order, regardless if it has been printed, you will be charged a 10% cancellation fee based on the total cost of your order.

Exchange requirements:

The following criteria must be met to qualify for an exchange.  1) Product must be returned in original packaging. 2) Product must not be damaged. 3) Proof of purchase must be submitted. 4) You must cover all return shipping costs, and contact us first.

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange.

To complete your exchange, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not do an exchange.

In order to return an order, you must contact us first. You will be responsible for paying for the shipping costs with regard to the item(s) that you are returning for an exchange, as well as the shipping costs for the new item(s). We will not refund the shipping costs. You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to re-sell the item, then we may reject an exchange.

All exchanges and approved returns will be subject to a 10% restocking fee. If you would like to contact us concerning any matter relating to this Refund Policy, you may email me at shop@elizabethfloyd.com.  

Sale and clearance items: Only regular priced items may be exchanged, unfortunately sale or clearance items cannot be exchanged.